Contract sitting unsent two days after a deal was agreed
Finance team writing the same reminder email for the same accounts every week
Order details copied from an email into a spreadsheet by hand
Same invoice data typed into two different systems by the same person.
Expense claim sitting in an inbox waiting for someone to look at it.
New client waiting three days for information that should arrive on day one.
Leave request sent by email and approved whenever someone gets around to it.
Purchase order drafted in Word, printed, signed, scanned, and emailed
Same supplier chased three times because nobody recorded the first two attempts.
Actions agreed in a meeting. Nobody follows up. Same actions discussed next week.
Same report built differently by a different person every single week.
Project on hold because three documents have not arrived and nobody is chasing them.
Approval request sent by email. Three days later someone remembers to follow up.
New hire starts Monday. IT access, equipment, and first week plan all handled ad hoc.
Quote drafted from scratch for every new enquiry regardless of how similar it is to the last one.
Contract renewal date missed because it lived in someone’s personal calendar.
Complaint arrives by email. Forwarded to three people. Nobody is sure who owns it.
Budget overspend discovered at month end rather than when it happened.
New supplier waiting two weeks for documents to be collected and verified.
Sales manager asks the team for pipeline updates every week in a separate meeting.
Simple IT request lands with the most senior technical person available.
HR answers the same question about the same policy for the fifth time this month.
Report prepared manually and emailed to a different list every time.
Client emails asking for a project update because nobody sent one this week.
Team submits timesheets late every week because nobody reminded them until after the deadline.
Compliance step completed differently depending on who handles it that day.
Purchasing team discovers low stock when a customer order cannot be fulfilled.
Registrations arriving by email and logged into a spreadsheet one by one.
Unsigned contract sitting in the sent folder with no follow up scheduled.
Finance manager spending Friday morning pulling numbers from three places to build the same report.
